Document Downloads:

 

Common documents required can be downloaded to your computer by clicking on the icons below:

 

 

SimConnect Bill of Lading

SimConnect Business Application

SimConnect
CVOR

SimConnect
FAST

SimConnect
PIP

SimConnect
SMART

resources

 

Have questions? We've got answers.

 

Below is a list of commonly asked questions.
Don't find what you need? Please contact Pamela at: pamela@simconnect.ca

Q: What services does SimConnect Freight Management offer?

A: SimConnect Freight Management provides a number of services including dedicated truckloads, expedited freight, specialized haul, hazmat certified, temperature controlled units and direct trailers to Mexico. In addition, we can facilitate and provide various other logistics services such as brokerage, cost analysis, freight management and storage.
 

Q: What regions does SimConnect service?

A: SimConnect is based in Mississauga, Ontario in Canada. We service all of Canada from coast-to-coast, and provide direct trailer services to Mexico. In addition we cover the Southeastern, Southwestern, Central and Midwestern regions of the United States.
 

Q: Does SimConnect own their trucks?

A: Yes we are an Asset based Carrier located in Mississauga, Ontario, Canada with over 80 Dry Vans And 10 Temperature controlled units and growing. Our Modern fleet is 2.5 years or newer providing increased reliability and lower operating costs. That means more competitive prices for our customers.
 

Q: What type of equipment does SimConnect own?

A: Every tractor is equipped with up-to-date / current GPS satellite communication devices.

Q: Does SimConnect provide insurance on all loads?

A: Yes. We are a fully insured company and every load we carry is fully insured. Increased coverage is available based on load value.

Q: Is SimConnect Freight Management bonded?

A: Yes. We are a Canadian as well as US bonded carrier.

Q: What is your expedited service?

A: Our expedited service means non-stop driving from the moment we pick up a load until its delivery point. With team drivers, our trucks move around the clock to deliver cargo in the shortest time possible within the limits of the law.

Q: What goods can be transported in your temperature controlled units?

A: Our reefers can be programmed to maintain exact temperatures, creating a warm, cool or frozen trailer climate. That allows us to move a range of goods including dairy, produce, meats, frozen foods and flowers.

Q: Can SimConnect handle HAZMAT shipments?

A: Yes. We are HAZMAT certified company, meaning that we can legally handle all classes of HAZMAT goods. We have the specialized equipment needed for the safe transportation of HAZMAT cargo and our drivers are professionally trained to move HAZMAT freight.

Q: What is the maximum weight of a load SimConnect can haul?

A: We can handle up to 80,000 lbs in gross volume weight.

Q: Does SimConnect employ company drivers or owner operators?

A: We work with both company drivers and owner operators.

Q: Is SimConnect a C-TPAT partner?

A: Yes. SimConnect Freight Management is a member of the Customers Trade Partnership Against Terrorism (C-TPAT). Our company has been audited and our security measures deemed to meet or surpass the recommendations of Canadian and U.S. customs agencies.

Q: What safety/security measures does SimConnect take?

A: SimConnect Freight Management drivers are screened and selected for their clean records and solid driving experience. We train our drivers to handle a range of emergency situations and to actively detect potential security threats. Our trucks are fitted with GPS and satellite communication devices allowing for a safe and constant line of communication with our operations units.
 
All of our truck yards and offices are secured perimeters. They are fenced in, alarmed, monitored with 24/7 CCTV and accessible only through automated gates.

Q: What programs/partnerships is SimConnect a part of?

A: SimConnect Freight Management is a member of several programs including Responsible Care, Smart Way, ACE, PIP, FAST and C-TPAT.

Q: What doc/info do I need for a Can., US or Mex. bound shipment?

A: If you are a customer, we require a load confirmation and specific load information, such as the cargo type and weight. We also require a pickup and delivery appointment.
 
If you are a shipper, we require several documents, including the bill of lading, customs invoice and customs information, such as who is clearing the load. Depending on the load, we may also require additional documents (certificate of analysis, NAFTA agreement, FDA approvals etc.).

Q: What is PARS?

A: PARS stands for Pre-Arrival Review System. It is used to process customs paperwork for shipments before they enter into Canada.

Q: What is PAPS?

A: PAPS stands for Pre-Arrival Processing System and is the US equivalent of PARS. PAPS is used to process customs paperwork for shipments before they enter into the US.

Q: What is ACE?

A: ACE stands for Automated Commercial Environment. It is a partnership between the US Customs Agency and private carriers intended to facilitates border crossings by sharing real-time information and creating electronic manifests.

Q: What is ACI?

A: ACI stands for Advance Commercial Information. ACI is a Canadian program that emulates ACE in that it requires manifests to be electronically submitted to the border agency prior entering Canada.

Q: Do I need to find my own customs broker?

A: Yes. Shippers must find their own customs broker.

Privacy Policy

 

Policy – 2017

Our  Online Privacy Policy pertains to user data collected through the SimConnect Freight Management website and online services and doesn’t cover information collected offline. The words “SimConnect”, "we", "our" and "the company" are used interchangeably to refer to SimConnect Freight Management and its personnel. The words "you", "your" and "user" are used to refer to persons visiting our websites and/or using our online services.

 

1. Collected Information: Visiting the SimConnect website or usage of our online services (applications, tracking, login etc.), we may gather information reflecting you and the computer system you are using. Information collected may include your IP address, operating system, browser type, the date and time of your visit, the duration of your visit and the pages you visit within our website.

 

Choosing to fill out one or more online forms, personal information will be collected and stored within the documents (quote request, driver application etc.).

 

2. Cookies: Cookies are updated every time you visit our website and can be used to recognize returning users. If cookies are enabled in your browser, SimConnect Freight Management may store one on the personal electronic device used to access our website. A cookie cannot access your hard drive, make modifications to your computer or spread viruses and you can view, delete and disable cookies in your web browser's settings at any time.

 

3. Use of Information: Collected information is used to improve the usability and functionality of our website delivering specific services to potential customers and driver applicants. We will never sell, exchange, transfer or provide any of the information obtained to unauthorized third parties. Information used for analytic tracking is gathered anonymously and is not used to personally identify you in any way. Users can continue to visit our website privately by using onion routing , or other techniques, that mask a system's identity. Online application forms, such as the quote request form and driver application form, can be used to personally identify you and/or your company. This information is collected with the explicit consent of the user and is used to process user initiated requests, such as a request for an estimate or a request for work. Driver applications provided to us is used to process a request for employment and the processing of a work application may include using personal information, such as your Social Security Number, to verify your identity and obtain a record of your work/driving history. Personal information, such as your Social Security Number, is only shared with authorized third parties, as is required or permitted by law, for the sole purpose of conducting a background check. We never sell, transfer, exchange or provide personal or private information to unauthorized third parties. SimConnect Freight Management employees with explicit authorized access may view and/or process the information collected online as required for the performance of their assigned job duties. Authorized employees may, for example access collected information in order to complete a user initiated request, such as a request for a quote.

 

4. Protection: SimConnect Freight Management. employs a number of physical and virtual measures in order to maximize the confidentiality and security of user information collected online. We use a combination of encryption, firewalls, access control procedures, locks and physical alarms to protect information stored in our systems. Only employees with special authorization privileges have access to users' information stored in our systems. Although SimConnect Freight Management uses a variety of security mechanisms across all levels of the organization, the company cannot guarantee the absolute security of any information that you provide online. There remains the potential risk of malicious third parties bypassing our security measures and illegally accessing your information. SimConnect Freight Management is not responsible for user information that is compromised and obtained through illegal or malicious means.

 

5. Legal Obligations: Under provisions of the Patriot Act, SimConnect Freight Management may be legally required to provide user information to government agencies. We may also release user information in order to comply with certain legal requirements and/or to protect the company's rights, property and safety.

 

6. Third Party Links: SimConnect may provide links to third parties on its website. SimConnect Freight Management’s Online Privacy Policy does not cover user information collected by third party sites.

 

7. Changes to Our Online Privacy Policy: SimConnect Freight Management reserves the right to change the company's Online Privacy Policy, in part or in whole, without any prior notice. Our Online Privacy Policy includes the date it was last modified and it’s the user's responsibility to stay up-to-date with the company's most recent Online Privacy Policy.

 

8. Consent: By visiting our website and/or making use of our online service(s), you acknowledge that you have read and agreed to the terms outlined in our Online Privacy Policy.

 

9. Questions: If you have any questions or concerns regarding our Online Privacy Policy, please contact us at: info@simconnect.ca or CALL: 647-928-7763

 
 
 
 

Have questions? We've got answers.

 

Please contact Pamela at:
pamela@simconnect.ca